FAQ
Welcome to JAVHD Frequently Asked Questions. Here you can find answers to how our sites work and operate, how to sign up as well as billing and account related questions. Browse our frequently asked questions, if you still can`t find an answer contact our dedicated support staff.
I have lost my password. Help?
If you have forgotten your password and no longer have the e-mail we sent you with your password and other account details when you joined, there are a couple of ways to get it.
The fastest and the easiest way is password retrieval tool. You will need to type in your e-mail, you used to sign up and we will then send you your username and password.
Or you can contact our customer support team. We`ll need to be able to both find your account, and verify that we`re sending your password to you, and not some hacker. So help us out; give us as much of the following information as you`re able:
- - your subscription ID;
- - your username;
- - your full name (as it was provided when you signed up)
- - your e-mail address (as it was provided when you signed up).
How do I cancel my rebills?
There are three ways to cancel your rebills:
NOTE - You should cancel at least 24 hours ahead of the schedule billing date so that there is enough time to process your cancellation.
One way is to use our automatic cancelation tool at the main support page.
Second way is to contact the processor company you used when signing up with us.
Processors:
Third way is to send us the following information and we can cancel for you.
- Full name
- Username
- Password
- Subscription ID
- Email used to sign up (NOT just a contact email)
- Website You Joined
- A brief summary of your issue
Security issues
Your information and identity are completely protected by our SSL server. SSL stands for Secure Sockets Layer and is the internet`s leading encryption technology, designed to prevent the interception of your private information sent over the internet or a computer network.
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Browser Settings
All our sites have been fully tested on Cross browser compatibility. So whatever browser you use you should have no issues. However to have better experience we recommend you to use the latest version of the browser. Also be sure cookies are on and Java script settings are on.
Minimum system requirements
PC - Celeron class processor or better, At least 256 MB of RAM, 150Mb free HDD space on your C (or swap) drive , 1024x768 screen resolution, 128kbps broadband connection to Internet.
MAC - A PowerPC G3 or higher, or an Intel Core2 Duo or higher, At least 256 MB of RAM, 150Mb free HDD space on your main drive, 1024x768 screen resolution, 128kbps broadband connection to Internet.
- * If it`s not on this list or below, we don`t support it. Sorry.
- * While our sites might work on a lower spec, we do not guarantee it.